ev faq

Riding a personal electric vehicle is an unique experience. It’s smooth and surprisingly easy to ride.

The moment you step on a PEV, it will change the balance according to the position of your body. If you motionless, the PEV will keep motionless. If you lean forward, it will move forward and vice versa.

What is a PEV?
A PEV aka Personal Eletric Vehicle, is a electric transporter that is eco-friendly, easy to ride and to transport.

What is a self balanced electric vehicle?
Some Personal electric vehicles are based on the principle of a two-dimensional inertial navigation system (INS). It has two coaxial wheels which make it be capable of automatic balancing. Using INS, you can estimate the position of the body itself, employing the sophisticated, high speed central processing unit (CPU) to operate the motor in balance through configurations processed by the CPU.

How long does the battery last?
The autonomy depends on the model, environmental conditions and carrying weight. For some models, the continuous use can last up to 3 hours for a lithium battery and 1 to 2 hours for the lead-acid batteries. The detailed information is available on the page for each product.

How long takes to recharge the battery?
Depending on the model it may take up to 4 hours for a lithium battery and 6-8 hours for the lead-acid batteries. The detailed information is available on the product page.

Does it require a lot of maintenance?
If the PEV is used according to the safety guide lines the required maintenance is minimum. Depending on the use you may need to replace some wheels and/or chains.  We provide the complete maintenance service. The detailed information is available on the product page.

What is the speed limit?
Many personal electric vehicles have different riding modes, especially made for beginners and advanced users. Please check product detail page for further information.

Where can be used?
PEV can be used in your neighborhood, way to work, shoppings, supermarkets, airports, warehouses, tourist’s attractions, boardwalks, parks, you name it. Check the local legal restrictions.  More information here. Please contact your local city council to learn how can you use personal electric vehicles in your area.

Are PEVs safe?
Personal Electric vehicles are designed and manufactured to provide the user the best experience. Each Personal transporter has it's own safety guidelines, please before riding the vehicle read the user manual.

Can be used on all terrain and rainy days?
There are some PEV that can be used off-road but normally they should be used at flat grounds. For safety reason we suggest that the PEV should not be used on rainy days. Read the user manual for your vehicle to learn the best ways to use it.

From where the products will be send?
We ship the personal electric vehicles to all countries in Europe from our warehouse located in Oporto, Portugal.

How long does it take to receive the PEV?
It will depend on the destination country but on average it will take 3 to 7 business days.

Where can I recharge my PEV?
You can charge your personal electric vehicle in any electrical outlet.